Let me use the term “Happy Path” to describe the latest update of my Bell case.
Today, I called Bell customer service right after I’d done my morning course. This time I was very gentle to them; I described what happened to me last time and what was right and what was wrong. The representative was also very gentle to me. In such a nice environment, we then could talk and listen.
It turned out that the girl, who spoke to me last time, incorrectly interpreted my bill and didn’t know the Bell’s hidden policies well. The representative I talked to today explained the bill to me item by item whose speech was very clear and understandable. She also didn’t know there was a 3-year contract at the first place, but she was willing to verify that for me. That was a good attitude, that was an attitude that every big company’s employee should have. Anyway, her behavior made me fell a lot better.
After she came back to the phone, she told me the 3-year contract DOES exist and I could get $35 per month if I signed up. That was exactly what I wanted and what I should get.
So, I trusted Bell, again. I canceled the account cancellation and I signed the contract.
I couldn’t be sure what is going to happen in the next billing cycle; but today, the experience with Bell was enjoyable.